Salon Policies

store front fremont ca hair salon

Cancelation Policy

All reservations must be held with a credit card. We kindly ask if you need to cancel or reschedule your reservation, that you please do so within 24 hours. We regret that we must charge a cancelation fee of 30% of the services booked for any missed appointments or reservations canceled without a 24 hour notice. For guests needing to cancel because they are experiencing Covid-19 symptoms, the 30% cancelation fee will be held as a credit that can be used towards a future appointment.

Late Guests

If you are running late, we ask that you please call and let us know. We will do our best to still accommodate you, however we cannot guarantee the service provider will be able to perform the entire scheduled service. Guests who are 15 minutes or more late may be asked to reschedule and may be subject to our cancelation policy. Please allow extra time for traffic.

No Guests

To limit exposure and occupancy, no guests or children can accompany you to your appointment.

Pricing Policy

All prices listed on our website or given by our front desk are starting prices only and are subject to change based on the level of stylist, the actual services you receive and whether additional time & product is needed. Upon request, your service provider is happy to provide you with a cost estimate prior to the start of your service.

Adjustment Policy

It is important to us that each of our guests leave happy with their service. We welcome the opportunity to address any concerns and are happy to make any necessary adjustments within 10 days of your service. In most cases, adjustments are free of charge and with the original service provider. We do not offer refunds on services.

Merchandise Refunds

Our staff is trained on all of our product lines and make personalized take-home recommendations based off of your specific needs. If for any reason a product does not work out for you, we are more than happy to provide a refund on all un-opened items within 30 days. For items gently used, you may receive a salon credit. If an item is more than gently used or it has been longer than 30 days, we regret that we cannot offer a refund or credit.

Online Booking Policy

Reservations made through our online booking system are requests only and must be accepted by our front desk team prior to being confirmed. We will reach out to you if we have any questions or if any conflicts exist with your request.